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SeqLine Bio · Payment & transaction terms
Payment and order safeguards
Payment & transaction terms
Review the payment channel, authorized payee, fees, confirmation step and dispatch window for your B2B research order before you pay.
No form required. Open WhatsApp, review the message and press Send.
Payment options
- Credit card
- PayPal
- Apple Pay
- Google Pay
- Bank transfer
- Cryptocurrency
Available payment options, currency and fees are confirmed before payment.
SeqLine Bio accepts payments for qualified B2B research-use orders through approved payment channels. Payment is treated as received only after SeqLine Bio verifies it and sends written confirmation.
Payment methods
Choose the method stated in your quotation or PI.
The available channel can vary by order, destination, currency and payment-provider review.
Bank transfer
Bank wire transfer using the beneficiary details stated in the written payment instruction.
Cryptocurrency
Cryptocurrency through the wallet or payment instructions provided for the specific order.
Currency and fees
Confirm the net amount before sending payment.
Customers may pay in the currencies available through the selected payment method.
- Payment processing fees vary by payment method and currency.
- Bank charges, foreign-exchange conversion costs and cryptocurrency network fees are paid by the buyer.
- The buyer must ensure that the authorized payee receives the net amount stated in the quotation or PI.
- The final payable amount, currency and payment instructions are confirmed in writing before payment.
Authorized payee
Check who receives the payment.
SeqLine Bio or an authorized third-party payment processor or collection entity may appear as the payment recipient. When a third-party provider is used, the authorized payee is stated in the quotation, PI or official payment instruction.
Before you pay
- Match the payee to the written quotation or PI.
- Check the amount and currency.
- Use a payment link or account received through an official SeqLine Bio channel.
- Confirm any changed payment details through official contact.
Do not pay an unverified account
Do not pay a personal account, an unrelated individual or a newly changed account sent only through an unverified chat. If the payee name differs from SeqLine Bio, ask how the entities are related and request written confirmation before paying.
Payment confirmation
A screenshot starts verification; written confirmation starts the order.
After payment, send the following information to the sales desk:
Buyer provides
- Payment success screenshot
- Transaction or payment reference
- Quotation or order number
- Payer name, where applicable
SeqLine Bio confirms
We verify the payment with the relevant bank or authorized payment provider. The order is considered paid only after SeqLine Bio sends written confirmation. A screenshot alone does not start production or dispatch.
Dispatch timing
Payment confirmation starts the quoted dispatch window.
Before payment, we confirm stock, specification, quantity, delivery details, necessary documents and the applicable fulfillment category. Written payment confirmation records the start date and latest dispatch date. Private-label production also requires artwork approval; any outstanding condition is disclosed before payment.
| Order type | Dispatch timing |
|---|---|
| Confirmed ready-to-ship stock, including samples from released stock | Within 3 business days after written payment confirmation |
| Samples requiring preparation | 3–7 business days after specification and payment confirmation |
| Production lot | 7–15 business days after specification and the agreed payment conditions are complete |
| Private-label OEM order | 7–15 business days after payment, specification and artwork approval |
Sample eligibility does not establish current stock. Confirmed stock samples use the 3-business-day window; only samples requiring preparation use the 3–7-business-day window. Transit and customs processing are additional. Changes requested after payment receive a revised schedule in writing. Review shipping and DDP terms →
Changes and refunds
Separate order changes from responsibility-based remedies.
Contact the sales desk before changing a paid order. We confirm the order status, available remedy and any amount in writing.
- Before payment, an inquiry may be updated or cancelled without a payment charge.
- Buyer-requested changes or cancellation after payment are reviewed according to the current order status.
- For buyer-requested cancellation, testing, custom packaging, artwork, production or payment-processing costs already incurred may affect the refundable amount. We explain the calculation in writing.
- Private-label orders enter production only after the artwork and production status are confirmed.
- Once a refund is approved and the refund route is confirmed, we initiate it within 3 business days, normally through the original payment channel. The bank or payment provider determines when the funds reach you.
- Bank, payment-provider, currency-conversion and blockchain-network fees may not be recoverable. The approved refund confirms the amount and fee treatment; buyer-cancellation cost deductions do not automatically apply to a confirmed quality or shipping remedy.
Payment problems
Contact us promptly if a payment does not look right.
Failed payment
Send the payment reference and screenshot so we can confirm whether the provider accepted or rejected the transaction.
Duplicate payment
Send both references. We will reconcile the duplicate with the quotation before arranging an approved refund or credit.
Wrong account or amount
Contact us immediately. Do not send a second payment until the authorized payee and the net amount are confirmed in writing.
Product-quality claims follow the Quality & COA Policy. Customs failure and confirmed transit loss follow the Shipping & DDP Policy.
Before payment
Check the written transaction record.
Do not pay until the quotation or PI confirms:
- Contracting entity and authorized payee
- Product, specification, quantity and lot or production plan
- Packaging requirements
- Delivery term and included shipping or import costs
- Payment amount and currency
- Dispatch schedule
- Quality-claim, replacement and refund terms
An RFQ does not commit you to buy. Review the supplier verification checklist →
Payment support
Start with a payment question.
We confirm the order scope, documents, delivery terms and payment instructions in writing before payment.