SeqLine Bio · Shipping & DDP
Shipping and delivery support
SeqLine Bio provides tracked international shipping for B2B research orders. Confirmed DDP orders include customs clearance, duties and applicable import taxes. All orders include free reshipment coverage for customs clearance failure or confirmed transit loss.
Shipping performance
SeqLine Bio reports a customs clearance success rate above 99% for March–November 2026 (November to date). The reporting unit is the original parcel with a conclusive import-clearance outcome; pending clearance is recorded separately. Free reshipment coverage applies if clearance fails or a shipment is confirmed lost in transit.
Reporting period: March–November 2026 (November to date). Last reviewed: 2026-11-10.
The reporting unit is the original parcel. The clearance rate is the number of original parcels released by destination customs divided by original parcels with a conclusive import-clearance outcome in the reporting period. Pending clearance is recorded separately.
The clearance rate describes shipment performance. Free reshipment is the separate protection available when customs clearance fails or transit loss is confirmed.
For clearance reporting, a successful outcome means release by destination customs. Pending clearance is recorded separately from completed outcomes. A replacement does not erase the original shipment outcome, and loss after customs release is a transport issue rather than a clearance failure.
DDP destinations
We confirm the product, delivery address and lawful DDP arrangement before payment. You can ask about shipping on WhatsApp before completing any inquiry details.
| Region | Supported destinations |
|---|---|
| North America | United States; Canada |
| Europe | European Union; United Kingdom |
| Oceania | Australia; New Zealand |
| Latin America | Mexico |
We currently do not supply or ship to Brazil. Destinations outside the supported list require confirmation before we accept an order; a WhatsApp inquiry does not establish DDP availability.
Product and destination import requirements still apply. A research-use statement does not replace lawful import arrangements. See our B2B and research-use boundary.
DDP costs and responsibilities
Your confirmed DDP quotation includes shipping, customs clearance, duties and applicable import taxes, including import VAT or GST where applicable, to the agreed delivery address. SeqLine Bio arranges the required import and clearance services.
| Stage or cost | Included in your confirmed DDP order |
|---|---|
| Export and international freight | SeqLine Bio arranges export clearance and international transport as part of the confirmed delivered quotation. |
| Import clearance | SeqLine Bio arranges the lawful importer of record and customs clearance services required for the shipment. |
| Duties and import taxes | SeqLine Bio bears applicable duties and import taxes, including import VAT or GST where applicable. |
| Final delivery | Delivery to the agreed address with shipment tracking. Unloading remains the buyer’s responsibility unless separately agreed. |
| Unexpected import-charge notice | Send us the notice, charge details and tracking reference. We check charges covered by your DDP quotation and coordinate resolution to avoid duplicate payment. |
| Additional services | Address changes, storage, unloading or other separately requested services and any related charges are agreed before they are provided. |
The written quote states “DDP [named place], Incoterms® 2020”. If the buyer is to arrange import clearance or pay import duties and taxes, we confirm DAP or another appropriate term instead. Selecting DDP in an inquiry requests the service; the order arrangement is confirmed before payment.
Free reshipment policy
All orders include free reshipment coverage. If customs clearance fails or your shipment is confirmed lost in transit, SeqLine Bio will arrange a replacement shipment at no additional cost.
| Step | What you provide | What SeqLine Bio does |
|---|---|---|
| 1. Contact us | Order information or the original order conversation; send available tracking details and screenshots | Locate the order, register the issue and provide a substantive response within 1 business day. You can contact us before all documents are available. |
| 2. Check the shipment | Any carrier or customs notice you have received | Investigate with the carrier or clearance provider, explain the next action and update you every 2 business days while the investigation remains open. |
| 3. Arrange the remedy | Confirm the replacement delivery details | Confirm the replacement goods, free-of-charge items and dispatch date in writing when clearance failure or transit loss is confirmed. |
| 4. Track the replacement | Check the new tracking information | Provide the replacement tracking reference and continue delivery support. |
No tracking update? Contact us to start an investigation. A pause in tracking does not by itself confirm loss, and you do not need to wait for a formal seizure letter to ask for help.
After a replacement is approved and the delivery details and replacement contents are confirmed, released stock dispatches within 3 business days. A replacement requiring production follows the applicable production window, with the dispatch date confirmed in writing. No new payment is required for the covered replacement goods and shipping.
If you prefer a refund, contact us to agree the arrangement. Once a refund is approved and the refund route is confirmed, we initiate it within 3 business days; the bank or payment provider determines when it reaches you. Confirmed product-quality issues follow our quality-claim process.
Order timeline
DDP describes delivery responsibilities and costs; it does not make preparation time the same as arrival time.
Before payment, we confirm stock, specification, quantity, delivery details and necessary documents. The written payment confirmation identifies the fulfillment category, start date and latest dispatch date. Private-label production also requires artwork approval.
We quote a transit estimate for the confirmed destination and route. Transport and customs processing take place after dispatch. Inspections, holidays, weather and carrier exceptions can change arrival timing.
Tracking follows dispatch. On arrival, check packaging, quantity and the lot number against the shipment COA. Report damage or a delivery discrepancy promptly with the shipment reference and photos.
| Fulfillment status | Dispatch window |
|---|---|
| Confirmed ready-to-ship stock, including samples from released stock | Within 3 business days after written payment confirmation |
| Samples requiring preparation | 3–7 business days after specification and payment confirmation |
| Made-to-order production | 7–15 business days after specification and the agreed payment conditions are complete |
| Private-label OEM | 7–15 business days after specification, payment and artwork approval |
All dispatch and support windows use business days. The written quotation identifies the applicable working calendar and dates.
Sample eligibility is not a live stock guarantee. A sample supplied from confirmed released stock uses the 3-business-day stock window; only samples requiring preparation use the 3–7-business-day window. Transport, customs and final delivery are additional. Changes requested after payment receive a revised schedule in writing.
Protective packaging
We select protective packaging for the product, shipping route and season. Any specified temperature range, insulated packaging, cooling materials or temperature monitoring is confirmed in the written shipping arrangement.
Insulation or ice packs alone do not establish a validated cold chain. Storage requirements and any supported transport conditions are confirmed for the product and lot. Sterility, endotoxin and other test claims require their own applicable batch evidence.
Shipment documents
Before dispatch, confirm the documents needed for the actual destination. The commercial invoice must match the approved product, quantity, value, consignee and delivery term.
The COA lot must match the material packed. A COA describes analytical results; it does not replace a customs declaration, registration or import permission.
FAQ
We offer DDP shipping across our supported regions: the United States, Canada, the European Union, the United Kingdom, Australia, New Zealand and Mexico. We confirm the product, delivery address and lawful DDP arrangement before payment. We currently do not supply or ship to Brazil. Other destinations require confirmation before an order is accepted.
Your confirmed DDP quotation includes shipping, customs clearance, duties and applicable import taxes, including import VAT or GST where applicable, to the agreed delivery address. SeqLine Bio arranges the required import and clearance services.
SeqLine Bio reports a customs clearance success rate above 99% for March–November 2026 (November to date). The reporting unit is the original parcel with a conclusive import-clearance outcome; pending clearance is recorded separately. Free reshipment coverage applies if clearance fails or a shipment is confirmed lost in transit.
All orders include free reshipment coverage. If customs clearance fails, SeqLine Bio will arrange replacement goods and replacement shipping at no additional cost. Contact us with order information or the original order conversation and any tracking or customs information available. You do not need a formal seizure letter to ask for help.
Contact us with your order information and tracking reference. We investigate with the carrier. If transit loss is confirmed, we arrange a free replacement shipment. A pause in tracking starts an investigation; it does not by itself confirm loss.
Yes. Free reshipment coverage applies to all orders, including sample kits, regular purchases, bulk raw materials and private-label OEM orders, if customs clearance fails or transit loss is confirmed.
Confirmed ready-to-ship orders, including samples from released stock, dispatch within 3 business days after written payment confirmation. Samples requiring preparation dispatch in 3–7 business days after specification and payment confirmation. Production lots dispatch in 7–15 business days after specification and the agreed payment conditions are complete; private-label orders also require artwork approval. Transport, customs and final delivery are additional.
If your confirmed DDP quotation includes the charge, send us the payment notice, charge details and tracking reference. We check it with the carrier or broker and coordinate resolution to avoid duplicate payment. Observe any official response deadline.
We provide a substantive response within 1 business day and update an open investigation every 2 business days. After a replacement is approved and delivery details and contents are confirmed, released stock dispatches within 3 business days; a replacement requiring production follows its applicable production window. The replacement scope and dispatch date are confirmed in writing.
Once a refund is approved and the refund route is confirmed, we initiate it within 3 business days. The bank or payment provider determines the time until the funds reach you.
No. All inquiry details are optional. You can start a conversation on WhatsApp without filling in a form or selecting products. We confirm the delivery details before accepting the order.
Tracking and shipping support
After dispatch, we provide the tracking reference and carrier tracking link. Contact us on WhatsApp or by email for shipment questions, free reshipment support or an import-charge notice. All inquiry details are optional.
